UserTesting AI

Product Detail

UserTesting AI

UserTesting AI processes multiple data streams—video, audio, text, and behavioral data—to uncover contextual insights you would have missed otherwise.

Added on 24-09-2023
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UserTesting AI is a platform that leverages AI technology to transform the way teams collect, analyze, and act on user insights. The platform is used by over 3,400 of the world's top brands.


UserTesting AI offers numerous features designed to streamline the user research process. These include:

  • AI Insight Summary: This feature summarizes key learnings and important moments from video, text, and behavioral data.
  • Friction Detection: This feature identifies and analyzes friction points that users encounter during their interactions with digital products.
  • Sentiment Analysis: This feature surfaces moments of negative and positive sentiment from user research session recordings.
  • More AI-Powered Analysis: UserTesting AI offers a range of other AI-powered analysis features, which can be explored in more detail on their website.

Use Cases

UserTesting AI is designed to increase team efficiency, accelerate time to insights, and amplify business impact. Specific use cases include:

  • Increasing Team Efficiency: The platform uses AI to take care of repetitive tasks, speeding up the research process and allowing teams to focus on discovering deeper insights and influencing strategic decisions.
  • Accelerating Time to Insights: The platform uses AI-powered features to instantly unlock key insights from large volumes of experience data.
  • Amplifying Business Impact: The platform uses AI to make research more accessible, digestible, and trustworthy for every team across an organization.

Notable Customers

UserTesting AI is trusted by many notable customers including Adobe Photoshop, Amazon, Burberry, Costa Coffee, and EssilorLuxottica.

UserTesting AI is a product of UserTesting, a company that has invested millions into AI R&D since 2019. The company has shipped dozens of new features designed to help organizations get the insights they need to make confident decisions at scale.

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